Internet Service Provider (ISP) Registration
Service Owner : Eileen Boo
To contact us, please click here
We will process
1) New registration for ISP within 5 working days#
2) Renewal of ISP registration within 3 working days#
3) Update of ISP registration within 5 working days#
4) Termination of ISP registration within 3 working days#
Satellite Broadcaster (SAT B) Licence
Service Owner : Eileen Boo
To contact us, please click here
We will process
1) New application for SAT B Licence within 20 working days#
2) Renewal of SAT B Licence within 20 working days#
3) Update of SAT B Licence within 5 working days#
4) Termination of SAT B Licence within 5 working days#
TV-Receive Only (TVRO) Licence
Service Owner : Eileen Boo
To contact us, please click here
We will process
1) New registration for TVRO Licence within 15 working days#
2) Renewal of TVRO Licence within 5 working days#
3) Update of TVRO Licence within 15 working days#
4) Termination of TVRO Licence within 5 working days#
Broadcast Licence
Service Owner : Patrick Teo
To contact us, please click here
We will process
1) New application for Broadcast Licence within 40 working days#
2) Renewal of Broadcast Licence within 40 working days#
3) Update of Broadcast Licence within 20 working days#
4) Termination of Broadcast Licence within 3 working days#
Film Distribution and Exhibition Licence
Service Owner : Anthony Chiam
To contact us, please click here
We will process
1) New application for Film Distribution/Exhibition Licence within 5 working days#
2) Renewal of Film Distribution/Exhibition Licence within 3 working days#
3) Update of Film Distribution/Exhibition Licence within 3 working days#
4) Termination of Film Distribution/Exhibition Licence within 3 working days#
Newspaper Permit
Service Owner : Madeei A R
To contact us, please click here
We will process
1) New application for Newspaper Permit within 15 working days#
2) Renewal of Newspaper Permit within 15 working days#
3) Update of Newspaper Permit within 1 working day#
4) Termination of Newspaper Permit within 1 working day#
Printing Press Licence
Service Owner : Madeei A R
To contact us, please click here
We will process
1) New application for Printing Press Licence within 3 working days#
2) Renewal of Printing Press Licence within 3 working days#
3) Update of Printing Press Licence within 1 working day#
4) Termination of Printing Press Licence within 1 working day#
Arts Entertainment Licence
Service Owner : Liane Loo
To contact us, please click here
We will process
1) Licence applications for Plays, Play-readings, Pop/Rock Concerts and Art Exhibition within 20 working days*
2) Licence applications for Variety Shows, Dance and Music within 10 working days*
*To allow sufficient time for any classified rating or advisory to be included in an arts event's publicity materials, applicants are requested to submit their applications according to the submission guidelines (http://www.mda.gov.sg/wms.www/devnpolicies.aspx?sid=219).
New TV Channels and Radio Stations Applications (for Existing Licensees)
Service Owner : Ginny Goh
To contact us, please click here
We will process
Applications for New TV Channels and Radio Stations within 20 working days upon receipt of all information required
Imported Publications Application
Service Owner : Gunavathy Kumarassamy
To contact us, please click here
We will process
1) Applications for Imported Magazines within 3 working days
2) Applications for Imported Books, Comics and Other Publications within 21 working days
Classification of Films
Service Owner : Tan Lee Cheng
To contact us, please click here
We will process
Films submitted for classification within 10 working days*
*To enable us to process your applications within the service standards, please ensure that your applications meet the Film Submission Guidelines
Classification of Videos
Service Owner : Yeo Chin Ben
To contact us, please click here
We will process
1) Videos submitted for classification within 50 working days*
2) Repeat titles submitted for classification within 5 working days*
*To enable us to process your applications within the service standards, please ensure that your applications meet the Video Submission Guidelines
Classification of Videogames
Service Owner : Ernest Khoo
To contact us, please click here
We will process
1) Videogame titles submitted for classification under Premium service within 5 working days*
2) Videogame titles submitted for classification with requirement for applicants to provide evaluation packages, within 10 working days**
3) Videogame titles submitted for classification without requirement for applicants to provide evaluation packages, within 2 working days**
Customer Service Hotline
Service Owner : Vanny Tan
To contact us, please click here
We will respond to your call within 20 seconds from the time you select the option to speak to an officer. During peak periods, you may have difficulty in reaching an officer for immediate assistance due to the high call volume. We appreciate your kind understanding and patience. Alternatively, you may send us your query online
(https://mdaonline.mda.gov.sg/onlineservices/Feedback/FBSubmission.aspx)
Emails/Faxes/Feedback and Correspondences
Service Owner : Francis Lim
To contact us, please click here
We will:
1) Acknowledge receipt of any enquiries within 1 working day
2) Reply to enquiries within 3 working days
Counter Services
Service Owner : Vanny Tan
To contact us, please click here
We will:
1) We will attend to you within 10 minutes from the time the queue ticket is issued.
During peak periods, you may have to wait slightly longer. We appreciate your kind understanding and patience.
2) We will attend to all customers who have an appointment with us within 10 minutes of the scheduled time.
Please click here to see -> Information on MDA's Funding Schemes and service standards